Privacy Policy

At TripTracks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, including features like QR code driver contact, live location sharing, and shared taxi bookings. We comply with applicable data protection laws, such as GDPR and CCPA where relevant.

1. Information We Collect

• Personal Information: Name, email, phone, payment details (processed via secure third-party providers like Stripe), and optional profile picture.
• Location Data: GPS data for live tracking, pickup/drop-off points, and route history.
• Usage Data: Device info (IP, OS, browser), app interactions, and ride history.
• Payment Information: Transaction records, tokenized and securely handled.
• Third-Party Data: Public social media profile if signing in via social accounts.

We collect this data to provide services, ensure safety, and personalize user experiences.

2. How We Use Your Information

• To process bookings and enable secure driver contact via QR code.
• For safety purposes, including sharing live locations with emergency contacts if required.
• To communicate ride confirmations, promotions, and support updates.
• For analytics and optimization of ride efficiency (anonymized data).
• To detect and prevent fraudulent activity.

We do not sell your personal data. Anonymized data may be used for research or performance analysis.

3. Sharing Your Information

• Service Providers: Drivers, payment processors, and mapping services (e.g., Google Maps).
• Legal Requirements: Shared when required by law or for protection of rights/safety.
• Business Transfers: If TripTracks merges or is acquired by another company.
• Third Parties: Only with your consent, e.g., ride sharing with co-passengers.

You can opt out of data sharing for marketing via the app settings.

4. Data Security

We use HTTPS, AES-256 encryption, and strict access controls to secure your data. While we take reasonable precautions, no system can be 100% secure.

5. Your Rights

• Access/Update/Delete: Request via support@triptacks.com.
• Opt-Out: Disable location sharing or delete your account (data retained 30 days for legal compliance).
• Children: Services are for users 18+ only; no data knowingly collected from minors.

6. Cookies and Tracking

We use cookies to improve functionality and analyze usage. You may manage preferences in your browser settings.

7. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page and communicated via app or email notification.

For privacy concerns, contact privacy@triptacks.com.