Refund Policy
Clear rules for cancellations, trip issues, overcharges and processing timelines. Requests must be submitted within 7 days via the app or support@triptacks.com.
1. Eligibility for Refunds
- Full refund if canceled 15+ minutes before pickup (minus ₹2 processing fee).
- Partial refund (50%) if canceled 5–15 minutes before pickup.
- No refund for cancellations <5 minutes before pickup or no-shows.
- Full refund if driver no-show (>10 minutes late) or unsafe/incorrect vehicle.
- Partial (pro-rated) refunds for delays of >20 minutes.
We refund the difference when the final fare exceeds the estimate by >20% without a valid reason (for example, unexplained surge pricing).
2. Processing
- Credit card refunds: within 7 business days.
- Other payment methods: within 20 days.
- Refunds issued to original payment method. No cash refunds.
- Credit card refunds carry a 3% processing fee.
3. Exclusions
No refunds for voluntary cancellations made <15 minutes before pickup, normal traffic delays, or user errors (e.g., incorrect pickup location). Refunds are voided in force majeure events (severe weather, natural disasters, etc.).
4. Disputes
We investigate disputes using available evidence (GPS logs, trip photos). Our decision after review is final and binding. For assistance, contact support@triptacks.com.
Quick reference
| Cancel ≥15 min | Full (-₹2) |
|---|---|
| Cancel 5–15 min | 50% |
| Driver >10 min | Full refund |
| Overcharge >20% | Refund |
| Processing (card) | 7 business days |
How to request
Submit via the TripTracks app or email support@triptacks.com within 7 days of the issue.
Notes
All decisions require verification. Keep trip receipts and screenshots to speed up reviews.
